Refund and Returns Policy

Last Updated: 27 September 2026

At Keshree Store, we aim to provide genuine products with reliable quality and a smooth shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Return / Replacement Eligibility

You may request a return or replacement if:

  • The product is damaged when delivered.
  • You received a wrong product/model/variant.
  • The product is defective or not functioning properly due to a manufacturing defect.
  • Important accessories or items mentioned with the product are missing.
  • The product received is materially different from the product description.
Important

Please report the issue within 7 days of delivery.

For electronic products, we may request a photo/video showing the issue so that we can verify the problem and provide the appropriate solution.

2. Unboxing Video

For electronic products, customers are strongly advised to record a continuous unboxing video from the sealed package until the product and accessories are completely checked.

An unboxing video can help us verify cases involving:

  • Transit damage
  • Missing items
  • Wrong product
  • Physical damage

The absence of an unboxing video does not automatically cancel your rights, but it may make verification more difficult.

3. Non-Returnable Situations

A return or replacement may not be accepted when the issue is caused by:

  • Physical damage caused after delivery
  • Water/liquid damage
  • Burn or electrical damage caused by improper use
  • Unauthorized modification, repair or opening of the product
  • Normal wear and tear
  • Scratches or cosmetic damage caused after delivery
  • Damage caused by misuse or failure to follow the product instructions
  • Missing original accessories, packaging or items supplied with the product
  • Change of mind, where the product is specifically marked as non-returnable

4. How to Request a Return

Please contact us at:

Email: support@keshree.in

Please provide:

  1. Order number
  2. Customer name
  3. Product name
  4. Description of the problem
  5. Photos/videos of the product and packaging, where applicable

Our support team will review the request and inform you about the next steps.

5. Verification

Once we receive your request, Keshree Store may verify the issue through photographs, videos, troubleshooting, or inspection of the product.

If the issue is confirmed as eligible, we may provide:

  • Replacement, where available; or
  • Repair/service, where applicable; or
  • Refund, where replacement or repair is not reasonably available.

The final resolution may depend on the product, nature of the issue, stock availability and applicable law.

6. Refunds

If a refund is approved, the refund will normally be made through the original payment method or another appropriate method permitted by applicable law and payment-system requirements.

Refund processing time may depend on the payment gateway, bank or financial institution.

For Cash on Delivery (COD) orders, we may request valid bank/payment details necessary to process an approved refund. Never share your UPI PIN, ATM PIN, card PIN, CVV or OTP with anyone.

7. Return Shipping

If the return is approved because of a wrong, damaged or manufacturing-defective product, Keshree Store will generally arrange or bear the applicable return shipping cost, subject to verification.

For other return requests, shipping charges may apply where permitted.

8. Warranty

Some products may carry a separate manufacturer or Keshree Store warranty.

Where a product has a specific warranty period, the warranty terms mentioned on the product page, invoice, warranty card or product documentation will apply.

Unless specifically stated otherwise, warranty does not normally cover accidental damage, liquid damage, misuse, unauthorized repair/modification or normal wear and tear.

9. Cancellation

An order may be cancelled before dispatch, subject to the order status.

Once an order has been dispatched, cancellation may not always be possible. In such cases, the applicable return/refund procedure will apply.

10. Contact Us

Keshree Store
Lakshita Enterprises
Dhanana 1, Bhiwani, Haryana – 127031, India

Email: support@keshree.in
Website: keshree.in

We aim to handle genuine return, replacement and refund requests fairly, transparently and within a reasonable time.

Important

This policy is subject to applicable Indian consumer-protection and other applicable laws. Nothing in this policy is intended to limit any mandatory rights available to consumers under applicable law.

Keshree Store reserves the right to update this policy when necessary.